Frequently Asked
Questions

How can I donate to St. Baldrick’s on Facebook?

You can donate in three ways:

1. Donate to a friend’s post on Facebook
2. Donate directly to a Facebook fundraiser
3. Donate directly to St. Baldrick’s Facebook Page

How can I fundraise for St. Baldrick’s on Facebook?

Facebook offers three ways for people to fundraise to benefit St. Baldrick’s:

1. Add a Donate button to your Facebook Post (All donations will be credited to the General Fund)
2. Start a Facebook Fundraiser from Facebook (All donations will be credited to the General Fund)
3. Start a Facebook Fundraiser from your St. Baldrick's dashboard (Donations will be credited to your St. Baldrick’s page)

What are Facebook Fundraisers?

Facebook and St. Baldrick’s have collaborated to make fundraising easier and more fun! On our site, you can connect your St. Baldrick’s page with a Facebook Fundraiser to reach your friends and family on Facebook. Donations collected will count towards your St. Baldrick’s fundraising goal – and you’ll be able to recognize your donors directly on Facebook! It’s a win-win for helping kids with cancer. Read more about Facebook Fundraisers.

How do I start and link my Facebook Fundraiser to my participant page?

Once you’re registered for a St. Baldrick’s head-shaving event or Do What You Want fundraiser, sign in to your St. Baldrick’s dashboard and click "Get Started" to create your Facebook Fundraiser. If you’re not already logged in to Facebook, it’ll prompt you to log in before continuing. From there, click “OK” to allow St. Baldrick’s to manage your Fundraisers and you’re all set! Note: If you have an existing Facebook Fundraiser and would like to link it to your St. Baldrick’s page, please email your Facebook Fundraiser link (URL) to Donations@StBaldricks.org. Once linked, only new donations received will be credited to your page.

I did not start my Facebook Fundraiser through my St. Baldrick’s dashboard. How can the donations I’ve raised on Facebook credit my St. Baldrick's page?

All donations raised on your current Facebook Fundraiser will credit the St. Baldrick’s general donation fund. However, if you end the Fundraiser you created on the Facebook site and start a new one through your St. Baldrick’s dashboard, we can honor those donations and have them credited to your page. Please contact DonationQuestions@StBaldricks.org to get started. Note: Donations will be reflected on your page within approx. four weeks after your request.

My child doesn’t have a Facebook account. Can I create a Facebook Fundraiser on their behalf and have the funds credit their page?

Yes! Sign into your child’s participant dashboard and click on "Get Started" to start a Facebook Fundraiser. You’ll be prompted to log in to a Facebook account. Enter your login credentials for Facebook and follow the steps to create a Facebook Fundraiser. The funds raised through your Facebook Fundraiser will credit your child’s participation page. Pro tip – be sure to customize your Facebook Fundraiser message so your friends know who they’re supporting!

I noticed that all my Facebook Fundraiser donations appear as “Anonymous” on my St. Baldrick’s page. Is there a way to change this?

Per Facebook’s donor policy, donations made on your St. Baldrick’s Facebook Fundraiser will have a recognition name of “Anonymous” on our site. To find out who donated, go to your Facebook Fundraiser for a complete list of your donors. Pro tip - donors love being appreciated, so be sure to thank your donors and recognize them on Facebook and be sure to share good news of the impact their gifts have made on children with cancer! Tag them in a post or send them a message to share your thanks.

Will the donations I raise on my St. Baldrick’s page be reflected in my Facebook Fundraiser total?

No, your Facebook Fundraiser total only reflects donations gathered through Facebook.

How quickly do the donations raised on Facebook show up on my St. Baldrick’s page?

Donations collected on a Facebook Fundraiser set up through the St. Baldrick’s dashboard are typically reflected on your page within a few minutes of being submitted. All other donations raised on a Fundraiser set up directly on Facebook will credit the St. Baldrick’s general donation fund. However, if you end the Fundraiser you created on Facebook and start a new one through your St. Baldrick’s dashboard, we can honor those donations and have them credited to your page. Please contact DonationQuestions@StBaldricks.org to get started. Note: Donations will be reflected on your page approximately four weeks after your request.

Will donors get credit from St. Baldrick’s for the donations they make through Facebook?

Donors who give to your Facebook Fundraiser will receive a tax-deductible receipt from Facebook. They will not receive an additional receipt or recognition from St. Baldrick’s for donations made on Facebook. Due to donor policies, their name and contribution will be “Anonymous” on the St. Baldrick’s website.

Why can’t I create another Facebook Fundraiser through my St. Baldrick’s dashboard?

Facebook allows only one St. Baldrick’s Facebook Fundraiser per participation or fundraiser. For example, if you shave twice in a year, you can have two St. Baldrick’s Facebook Fundraisers – one for each shavee page.

What data will Facebook receive once I connect my St. Baldrick’s page to Facebook Fundraisers?

Once your St. Baldrick’s page is linked to a Facebook Fundraiser, Facebook receives your fundraising goal and the end date, of your St. Baldrick’s event. Facebook does not receive information about donors who give directly to your St. Baldrick’s page.

I tried to create a Facebook Fundraiser through my St. Baldrick’s dashboard, but it keeps loading and nothing happens. What should I do?

We encourage you to clear the cookies and caches in your web browser and try again. If the issue persists, please contact us at WebQuestions@StBaldricks.org.

As a VEO, can I link a Facebook Fundraiser to my event page?

At this time, event pages cannot be linked to a Facebook Fundraiser. We recommend that event organizers go to their individual participant dashboards to create a Facebook Fundraiser and support the event fundraising goal! If you have further questions about your Facebook Fundraiser, please contact your coach or email us at Fundraising@StBaldricks.org.

As a Team Captain, can I link a Facebook Fundraiser to my team page?

Team pages cannot be linked to a Facebook Fundraiser at this time. We recommend that team captains and team members go to their individual participant dashboards to create a Facebook Fundraiser and support the team fundraising goal! If you have further questions, please email us at Fundraising@StBaldricks.org.

Does my Facebook Fundraiser end date have to be two weeks after my event date?

By default, your Facebook Fundraiser end date is two weeks after your St. Baldrick’s event date. This way, there’s more time to promote your fundraiser and give your friends a bit more time to donate! To change the end date of your Facebook Fundraiser, go to Facebook and select the ‘more’ button and select ‘edit fundraiser’ to make changes.

Who covers the fees associated with the donations I receive for my Facebook Fundraiser?

Facebook covers payment processing fees so that 100% of donations made on Facebook are distributed to St. Baldrick’s.

How can I add the Donate button to my Facebook Post to collect donations for St. Baldrick’s Foundation?

Once logged into your Facebook account, open your Newsfeed or Timeline. In the draft section where it states, “What’s on your mind?” choose “Support Nonprofit” and select St. Baldrick’s Foundation as the charity you want to raise money for. Write your post comment describing why you care about St. Baldrick’s and pediatric cancer research and click "Post". Once your post is published, you’ll see a Donate button on your post.

Can donations collected from the Donate button in my Facebook Post support my St. Baldrick’s fundraising efforts?

At this time, donations received via the Donate button in Facebook Posts credit directly to the St. Baldrick’s general fund only. Those donations cannot be attributed to a participant, team, or event’s fundraising goal. If you wish to solicit donations via Facebook for your participation efforts, once you’re registered for a St. Baldrick’s head-shaving event or Do What You Want fundraiser, sign in to your St. Baldrick’s dashboard and click "Get Started" to create your Facebook Fundraiser.

How do I request a refund on a donation I made through Facebook?

You can request a refund through your Facebook account. Once logged in to your Facebook account, go to the Help Center for Facebook Payments Support and select the option titled "Charity Donations." Select "I donated to a Fundraiser on Facebook," then select "Refund for my donation" and continue entering your donation information. You can fill in the remaining information so the request can be sent to Facebook to process your refund. Please reach out to DonationQuestions@StBaldricks.org with any questions or issues when submitting your request to Facebook.